Privacy Policy & Cookies

It's important that we let you know we'll always keep your data safe and secure. But, just so you're totally clued up, here's why we need it and how we will use it.

  1. We promise to only use your data to make your shopping experience better.
  2. We'll treat your data like it's our own. Totally locked down.
  3. We will always speak your language, No jargon, no nonsence, no surprises.
  4. No spam, no cold calls. You decided when and how we could contact you.
  5. If we don't need your details, we'll delete it.

We are 100% committed to protecting you and your privacy. Don't forget, we are customers ourselves of BROOKS&GRANT. So we totally understand and respect how important your privacy is.

For all BROOKS&GRANT services, the data controller — the company that’s responsible for protecting your privacy— is BROOKS&GRANT Limited.

Depending on what details you choose to provide to us determines how we use your information. We use your information in a number of different ways — what we do depends on the information you provide to us. The table below sets out in detail how we will use your your personal details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number should you provide them to us.

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Identify you To keep your identity safe from fraud Legally we have to
Delivery your jewellery Because it can be a little tricky to delivery your jewellery your delivery details. It's an important part of our service level
Send you account and service updates To keep you informed of any changes to our service Legally we have to
Send you order updates by text or e-mail So you know when your order is due to arrive It's an important part of our service level
Manage your participation in any promotions, offers or discount schemes you choose to participate in To ensure you receive any discounts or offers relevant to you It's an important part of our service level
Send you information about our products and services We like to keep you up to speed with what happening at BROOKS&GRANT It's an important part of our service level

When you pruchase something through our website we use an online checkout process.

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Take payment, and give refunds Because our jewellery doen't come for free It's an important part of our service level - and our business
Keep a record of any financial transactions with you We need to know what you have paid for Legally we have to do this - and unfortunately the tax man want's to know what we've sold

When you buy something from our website or if you have used the favourites feature or asked us to tell you that something is back in stock.

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Help you keep track of your past purchases and allow you to create a shortlist using the favourites feature To help you get the best out of our website and record your previous purchases It's an important part of our service level - and we can't refund you if we don't know what you've bought
Let you share stuff with friends or on social media You never know, if you drop enough hints someone might treat you You don't have to use this feature, but we'd love you to share your favourite jewellery
Handle returns in accordance with our Terms and Conditions and provide customer service Because you deserve the best service from us You don't have to use this feature, but we'd love you to share your favourite jewellery
Analyse what you have bought and searched for So we can offer you what you want It's important for us to know what you want - and we like to stay ahead of the competition

Somtimes you may want to contact us via, social media, email, or instant chat.

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Provide customer support Because you want the best service from us It's an important part of our service level
Imporove our services or service level To ensure you get the best possible service and support So we can train our staff to be the best they can be

When you browse our website we collect data including your IP address and device type, how you use our website such as the pages you visit and the products you look at and, if you choose to share it with us, your location data.

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Identify you when you visit our website If we can remember you we can provide the best possible service and an easier to use experience. We want you to get the best possible experience from our website
Improve our website and set default options for you (such as language and currency) It makes life much easier if we know which language and currency you prefer We want you to get the best possible experience from our website
Send you information about products and services To keep you up to date with our latest offerings We want to make your shopping experience better with us by showing you our new stuff
Show you BROOKS&GRANT adverts as you surf the web To keep you up to date with our latest offerings We want to show you the thing we think you'll like
Monitor visitors and their behaviour on our website To help protect us and make our service better Legally we have to, and it's important for us

You may decide to link your social media account to us or other 3rd party account. Depending on your social media or 3rd party account settings we will keep a record of your social media handle, and the other information made available to us

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Allow you to link your social media account to your BROOKS&GRANT account. It makes it easier for you log on and buy your jewellery faster. To improve your experience with us
Analysis what you like, how you might share your likes with your friends and how you might influence others It helps us to make better recommendations to you or invite you to incentives that yuo may appreciate We want you to get the best possible experience from our website
Provide product recommendations To help you spot thing you may really want We only want to show you the things we think you'll love

If you decide post comments about BROOKS&GRANT, tag BROOKS&GRANT or post photos to our Social Media pages

WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Track & monitor your views and opinions So we can respond to you. Particularly if you're unhappy We want to know what you think about us
Use public sources of information (including social media) to help us investigate fraudulent activity To help protect you and us from fraud To help protect our service and your safety
WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Sometimes we may ask for feedback on our product or services We want to check how you feel about our products and services Generally, responses are anonymized but we may want to respond to you directly. Especially if you're unhappy about something. However it's your choice if you choose to participate
Manage the competitions that you choose to enter So we can let you know if you win If you take part we will treat this as an important part of our service to you
WHAT WE DO WHY WE DO IT WHY WE NEED TO DO IT
Allocate you a unique customer ID number This allows us to uniquely identify you It's an important part of our service level
Sometimes we may ask you to prove your identity To ensure it was you that placed the order It's an important part of our service level and security

We absolutely DO NOT and WILL NOT sell any of your personal data to any 3rd party. This includes your name, address, email address, phone number or credit card information.

However, in order to provide our services to you in the way we do, it is esential we share some details with companies in certain catagories. These include:

  • Other companies within the BROOKS&GRANT group. This maybe because different parts of our company deal with certain parts of our services.
  • Campanies that help us get your products to you. Such as payment providers, or delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Law enforcement and fraud prevention agencies, so we can help tackle fraud.

If you choose to participate in some of our other services, we may need to share your details with some companies that help us provide the additional services you asked for. These include:

  • Social media sites and other companies approved by you.
  • Other third party payment providers, when you choose to use their payment services. Such as Apple pay or google pay.

If you have opted into marketing messages we will send you relevant updates, offers, products, and services.

However if at any time you change your mind you can opt-out of these messages by:

  • Logging in to your account and selecting your options there.
  • Emails - by pressing the unsubscribe button located at the top or bottom of any email you receive from us.
  • Text messages - Simply reply "STOP" to any marketing text message you recieve.
  • Or you can simply contact us asking us which services you would like to opt out of, and we'll update our records accordingly

It's worth mentioning that opting out may take a few days for our systems to update.

Opting out of marketing messages does not stop service updates regarding delivery times, order confirmations or back in stock updates.

Version: 23.03.2022