Terms & Conditions
Please read our terms carefully and make sure you understand them before ordering from our website as they will apply when you buy any product from us. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won't be able to process your order.
The use of this website means that you are agreeing to accept the terms and conditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser.
- "We" and "us" means BROOKS&GRANT Ltd
- "You" means the person using the website
- The "website" means www.brooksandgrant.com
These terms and conditions apply to the website www.brooksandgrant.com, its contents and products, they do not apply to other websites owned or run by BROOKS&GRANT Ltd.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.
The images on the site are for informational purposes only and are automatically protected under UK copyright law.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
BROOKS&GRANT uses HTTPS Web Server Certificates. Assuring you that the this website site is secure and your identity has been authenticated to the industry’s highest standard. When you see the padlock in the address bar you can be confident to proceed and complete your transaction.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, HTTPS allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
You can purchase our products through our online checkout process or by an authorised retailer.
Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and ammend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does mean that your order has been accepted by us and (where you have ordered a bespoke itme) we have started to process of making your product. However, we reserve the right at all times and at our sole descretion to refuse to accept any orders. If we are unable to supply you with a product, we will inform you by e-mail and will refund your order.
You can only pay for products using a debit card or credit card. We do not accept Amazon Pay, PayPal, WeChat pay, Alipay, Klarna or any other third party platform.
Payment for the products and all applicable charges will be taken at the time of ordering.
Our prices may be subject to change without notice.
US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.
We want you to be 100% happy with your jewellery. If you're not you can:
- Exchange it for a different item in our collection of equal or greater cost.
- Return it for a full refund minus postage and packaging. (Valid for jewellery purchased unseen over the internet)
Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days.
Bespoke jewellery cannot be returned. You do not have a right to return or exchange your bespoke or custom made jewellery and the 14 days cooling off period does not apply. Bespoke items are highlighted on the product page. Please check before ordering.
If you request in writing to cancel your order before receiving your jewellery we will refund a percentage of the price as follows:
- Within 1 week of order: 50% refunded
- Within 2 weeks of order: 25% refunded
- Within 3 weeks of order: 10% refunded
- Within 4 weeks of order: 0% refunded
We will make any refunds due to you as soon as possible after you have cancelled your order. Usually within 7 days of acceptance of cancellation.
To request a cancellation please e-mail us at firstname.lastname@example.org stating your name and order number and reason for cancellation.
Due to UK health and safety legislation, earrings and piercing jewellery cannot be returned.
Our returns policies do not affect your statutory rights.
Shipping times and charges are provided during the checkout process depending the the destination delivery address and before you are asked to confirm your order. However, delivery times are subject to parts availablity, third party services such as hallmarking and delivery service companies, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside of our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of your products.
Bespoke orders - Once we have received your order we will take all reasonable steps to deliver your product within 8 weeks.
We can only ship to countries featured on our shipping list seen during the checkout process. Please note that we do not ship to PO Boxes.
If an incorrect destination country is selected during the checkout process, or the address entered doesn't correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to dispatch the product(s) on this website to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver your products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs tax office with the necessary information or documentation, or failing to pay local customs, taxes or currier's administration fees so you package is returned to BROOKS&GRANT, any resulting postage or currier's administration fees incurred will be liable to be paid by you.
The prices displayed on this international website are quoted in GB pounds and unless stated include VAT at 20% (UK Tax). For wholesale customers VAT at 20% is shown seperately.
Products that are to be delivered outside of the UK will have VAT deduction applied within the checkout when a valid delivery address is entered and your package will be sent DDU ( Delivery Duty Unpaid). This means your order may then be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and cannot predict their amount. Import duty and taxes will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing an order.
All prices for our products exclude postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order. To check relevant delivery charges, please refer to our shipping information page.
Our prices may be subject to change without notice.
All products displayed on this website are for illustrative purposes only. Although we have made every effort to reflect the finished product colours as accurately as possible, we are unable to guarantee that your computers display of the colours accurately reflects the true colour of the finished product.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in BROOKS&GRANT's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and to provide and idea of how the finished product will look, and will not form any part of the contract with you.
BROOKS&GRANT Ltd only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process and every attempt is always made to ensure that diamonds are not sourced from countries that use the money to fund conflicts.
Any geographical or origin provenance claims made in respect of gemstones and metal are made in good faith based on written statements from our suppliers and not laboratory testing.
Some coloured gemstones are heat treated to improve their colour and / or clarity. Aquamarine, citrine, tanzanite, and blue or clear zircon are routinely heat treated whilst agate, amber, carnelian, morganite, ruby, sapphire, smoky quartz, tourmaline and turquoise are commonly heat treated. Pale coloured pearls are likely to be bleached. It should be assumed that these gemstones supplied by us have been treated in this way unless we specify otherwise. Clear topaz is routinely treated with a small amount of irradiation and is then heated to give it a permanent blue colour that runs throughout the stone and opal is commonly treated with waxes or oils to stabilise the gemstone. Any further treatments are individually disclosed.
Emeralds and opals cannot be heat sterilised
In some cases we may use cultivated gemstones. These will be highlighted on the individual product page.
All of the designs displayed on www.brooksandgrant.com are the company's intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.
Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.
The term 'unique' or 'unique design' when applied to a design or product on this website means that the design has at least one difference to any other design on this website. Although we would never copy other people's work, we cannot be held responsible for copies of our unique designs by other people known or unknown to us.
Under no circumstances shall BROOKS&GRANT Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
130 Old Street
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
BROOKS&GRANT Limited Registered Office: 130 Old Road, London, EC1V 9BD England Registered in England No. 13406196